Free shipping,
everywhere.
Every order, every country, no minimum. Plus a 30-day guarantee and 1-year warranty on every device.
How shipping works
How much does shipping cost?
We believe the price you see should be the price you pay. No surprise shipping fees at checkout, no "free shipping over $75" thresholds, no regional surcharges. Whether you are in New York, Tokyo, Berlin, or São Paulo — shipping is free, always.
How long does delivery take?
We dispatch from our fulfillment partners within 1–2 business days of your order. Delivery times vary by destination:
| Region | Estimated Delivery |
|---|---|
| United States & Canada | 5–8 business days |
| Europe | 6–10 business days |
| Asia Pacific | 7–12 business days |
| Rest of World | 8–12 business days |
Every order receives a tracking number via email as soon as it ships. You can follow your package in real time from our warehouse to your door.
Is the packaging discreet?
Privacy is non-negotiable. Your order arrives in a plain cardboard box with no logos, no product images, and no indication of what is inside. The sender name on the shipping label is neutral and generic. Even the person who receives your package will not know what is inside unless they open it.
Our promise to you
What is the return policy?
We want you to love your SlowLuma. If you change your mind before opening your device, you have 30 days from delivery to return it for a full refund. The item must be in its original, unopened packaging.
For hygiene and safety reasons, we cannot accept returns on opened personal-care devices. This is standard practice across the wellness industry and ensures every customer receives a factory-sealed, untouched product.
What does the warranty cover?
Our warranty covers any defect in materials or workmanship for one full year from the date of delivery. This includes motor failure, battery defects, material flaws, and button malfunctions. If your device fails due to a manufacturing defect, we replace it immediately — no repair attempts, no waiting weeks for a fix.
The warranty does not cover damage from misuse, drops, water submersion beyond the IPX5 rating, or normal wear. But if something goes wrong that is our fault, we make it right.
How do I start a return or warranty claim?
Starting a return or warranty claim is simple:
Email us
Send your order number and a brief description to info@slowluma.com.
We respond
Our team replies within one business day with next steps and a prepaid label if applicable.
Resolution
Refund processed within 3–5 business days of receiving the return, or replacement shipped immediately for warranty claims.
Shop with confidence.
Free worldwide shipping, 30-day guarantee, and 1-year warranty on every device. No risk, no hassle.
We read every email.
The care team replies within one business day — usually faster.